cold's Guide to Responsible Gaming
Play for fun, stay within your limits. cold believes that playing by the right rules is every player's right and responsibility.
For ages 21+ onlyPlay Mindfully and Safely
cold is an entertainment platform offering a variety of games including slots, live casino, and cricket betting. Before taking part in any betting or gaming activity, one thing must be clearly understood — this is entertainment only, not a guaranteed source of income. Every bet carries the possibility of winning or losing, and cold always wants you to enjoy the experience fully.
The minimum age to participate on our platform is 21. Any form of betting by minors is strictly prohibited in Bangladesh. An age verification process is followed when registering at cold. If you believe a minor you know is using this platform, please contact us right away.
The foundation of responsible gaming is knowing your own limits. Deciding in advance how much time and money you will put in — and sticking to those decisions — is the sensible approach. In cold's FAQ section you will find answers to questions about deposit limits, self-exclusion, and other safety features.
To learn more about the philosophy and commitment behind cold, you can read our About Us page. We believe an informed player is a happy player.
Tools for Setting Your Own Limits
Deposit Limit
Set in advance how much you will deposit each day, week, or month. Once a limit is set, it takes effect immediately.
Time Limits
Set a limit on how long you play in one sitting. When the set time passes, the system will alert you and can end the session if needed.
Self-Exclusion
If you want to take a break for a few days, use the option to temporarily close your account for a set period. Breaks can range from 1 week to longer durations.
Permanent Account Closure
If you feel you need to stop playing entirely, contact us via live chat or email to request a permanent account closure.
Gaming History Review
You can view your complete gaming activity history at any time. Keeping track of your spending and time is the first step in responsible gaming.
Reality Check
You will receive pop-up notifications at set intervals reminding you how long you have been playing and how much you have spent.
For help using these tools, contact cold's 24/7 live chat or email support.
Recognise the Warning Signs
When gaming goes beyond the limits of entertainment, certain signs appear. If you notice the following in yourself or someone close to you, it is time to pay attention.
- Continuing to play repeatedly to try to recover lost money — stop if this thought enters your mind.
- Spending beyond your set budget, or taking money away from essential expenses (food, rent) to play.
- Hiding your gaming from family or friends, or lying about it.
- Neglecting work, studies, or family responsibilities to spend hours focused on gaming.
- Feeling restless, irritable, or anxious when not playing.
- Playing with borrowed money or by taking loans from others.
- Trying to stop but returning again and again — the feeling of losing control over yourself.
Ways to Get Support
Asking for help is a sign of strength, not weakness. You are not alone — reach out through any of the following.
cold Live Chat
cold's support team is available seven days a week, twenty-four hours a day in both Bengali and English. Contact live chat at any time for self-exclusion, deposit limits, or account closure.
Email Support
Beyond live chat, cold's support team can also discuss matters in detail over email. Our support email: [email protected] — replies are typically sent within a few hours.
Family and Loved Ones
Speaking openly with a family member or a trusted friend is often the most effective step. Support from those close to you can help ease stress and give you a fresh start.
Professional Counsellors
Seeing a mental health specialist or counsellor is completely normal. Trained counsellors at government hospitals and private mental health centres in Bangladesh can help.
Self-Assessment
Ask yourself every day — was today's gaming for fun, or to escape some pressure? This honest assessment is the first step toward awareness.
Healthy Habits for Responsible Gaming
cold's Commitment
cold is not just a betting platform — it works to build a responsible community. We want every one of our users to stay safe and for gaming to remain a positive form of entertainment in their daily lives.
Toward this goal, we continually improve our safety measures. Our system automatically sends alerts when unusual gaming patterns are detected. Under cold's privacy policy, your personal information is kept secure, and your gaming history is never sold to third parties.
Our terms and conditions contain detailed guidelines on responsible gaming, which every user agrees to when opening an account at cold. We believe that transparency and mutual respect are the foundation of a sustainable gaming culture.
Remember — using this platform is strictly prohibited for anyone under 21. If a minor is using cold on your device, notify our 24/7 support immediately. We will act promptly.