cold's Privacy Policy

Last Revised: June 2025

This privacy policy sets out the rules for protecting and managing the personal information of cold bet platform users. By creating an account or using the service, you agree to the terms described in this policy. For full details on the rules governing your overall relationship with cold, please read the Terms and Conditions page.

1 Scope of Information Collection

cold bet collects certain personal information to improve the user experience and keep the service secure. This collection is limited to information provided consciously and voluntarily.

1.1 Registration and Identity Verification Information

The following information is collected from you when creating an account:

• Full name and date of birth
• Valid email address
• Mobile number (linked to bKash, Nagad, or Rocket)
• Password (stored in encrypted form — never visible in plain text)
• Document information required for identity verification

1.2 Financial Transaction Information

During deposits and withdrawals, the transaction date, amount, and mobile wallet account details used are recorded. cold bet never stores complete bank account details or card numbers.

1.3 Automatically Collected Information

When you access the platform, certain technical information is logged automatically:

• IP address and device identifier information
• Browser type and operating system
• Pages visited, session duration, and click patterns
• Information collected through cookies and similar tracking technologies

2 Purpose of Information Use

Collected information is used only for the purposes listed below. cold bet does not use your information for third-party advertising without your permission.

2.1 Service Operation and Improvement

• Managing accounts and ensuring security
• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Personalising the gaming experience
• Monitoring and improving platform performance

2.2 Identity Verification and Fraud Prevention

cold bet reviews the necessary information to confirm user identity and verify the required age (21+). Automated systems remain active to detect and prevent suspicious activity.

2.3 Customer Support

When you request support via live chat or email, the content of the conversation and account information are used to resolve the issue. This information may also be reviewed to improve the quality of support.

2.4 Communications and Notifications

Important account-related notifications (transaction confirmations, security alerts), bonus updates, and promotional information may be sent by email or SMS. You can opt out of promotional messages at any time.

3 Data Storage and Security

cold bet follows industry-standard technical and administrative measures to protect user information.

3.1 Encryption and Security Technology

All connections on the platform are encrypted using SSL technology. Passwords and sensitive financial information are never stored in plain text — they are always kept in encrypted hash form.

3.2 Access Control

Access to user information within cold's internal systems is limited to authorised staff only, and access is granted only to the extent necessary for service operations.

3.3 Data Retention Period

All information is retained while the account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations, prevent fraud, and resolve disputes.

4 Sharing Information with Third Parties

cold bet does not sell users' personal information. However, limited information may be shared with certain trusted partners for the purpose of operating the service.

4.1 Payment Processing Partners

Information required to process transactions through bKash, Nagad, and Rocket is securely transmitted to these payment providers. This information is also governed by the payment providers' own privacy policies.

4.2 Game Software Providers

Game providers (such as Evolution, Pragmatic Play, and PG Soft) may process certain session and user identifier information to operate their game services.

4.3 Legal Requirements

In response to a valid legal order or investigation by a competent authority, cold bet may be required to provide the necessary information. In such cases, only the information legally requested is disclosed.

5 Cookies and Tracking Technology

Cookies and similar technologies are used on the cold bet website and application. These help improve your browsing experience and monitor platform performance.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, carry out security checks, and run the platform's basic functions. Without them, the platform will not work properly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, selected payment method, and interface settings.

5.3 Analytics Cookies

Statistical data is collected to understand how the platform is used. This data is aggregated and not personally identifiable.

Cookies can be controlled or disabled from your browser settings, though this may limit the functionality of some services.

6 User Rights

Every user registered with cold bet has certain basic rights over their personal information. Contact the support team to exercise these rights.

6.1 Right of Access

You can find out what information cold holds about you and how it is being used.

6.2 Right to Rectification

If your profile contains incorrect or incomplete information, you can request that it be corrected. Some information can also be changed directly from your account settings.

6.3 Right to Erasure

After closing your account, you may request that certain information be deleted. However, some information may need to be retained due to legal obligations or active investigations.

6.4 Right to Opt Out of Marketing

If you do not want to receive promotional emails or SMS messages, use the "Unsubscribe" option at the bottom of the communication or inform the support team. Important account-related notifications cannot be turned off.

7 Responsible Gaming and Data Protection

cold bet believes that protecting personal information is essential for a safe gaming experience. Requests for self-exclusion or limit-setting as described in the Responsible Gaming guidelines are handled with complete confidentiality.

If a user requests self-exclusion, that information is retained to prevent the account from being reactivated.

8 Protection of Minors' Information

cold bet strictly enforces a 21+ age policy. No information from anyone under the age of 21 is collected or processed. If the age verification process confirms that an account holder is a minor, that account is immediately suspended and any collected information is deleted.

9 Links to External Websites

If the cold platform contains links to third-party websites, those websites' own privacy policies will apply. cold bet is not responsible for the information collection or use practices of these external websites.

10 Changes to This Policy

cold bet reserves the right to revise this privacy policy as needed. For significant changes, a notification will be sent to your registered email or posted on the platform. Continued use of the platform after any changes means you accept the updated policy.

This privacy policy is linked to the rules governing all cold services. To find answers to common questions, visit the FAQ page.

11 Contact Us

If you have any questions or concerns about this privacy policy, please contact cold's support team. We provide 24/7 support in both Bengali and English.